Dear Royal Mail,
I would have posted this letter but your prices are getting expensive. Anyway, let’s not quibble. I am writing to you today because I am worried. I am worried that the once great institution that was is the Royal Mail has become a shadow of it’s former self. I am worried about our relationship.
When I post something now I always do it recorded delivery. As you can imagine, your service is already overpriced so the extra security nags at me. Why do I have to do this? Well, the thing is, every-time I post something it is like a leap of faith. I never know if it is going to get to the other end, and in what condition. Actually, scrub that, it is more like gambling or Russian roulette. I have never posted a boxset of DVDs and had it reach the other side if it was not posted recorded delivery. Let’s not blame this all on you, we must be fair, sometimes people on Ebay can be unscrupulous. But it happens even when I post things to my family.
When you started charging by size as well as price I was frustrated with you. It just made things even more difficult.
Then there was the atomiser I posted – wrapped perfectly- that was broken. The CDs that, although the stamp was on the right side, ended up being posted back to me because they were STAMPED on the wrong side further on. What an expensive mistake that was.I wrote to you about these and you replied saying it was my fault and you couldn’t do anything. I must admit, I was a little upset.
It is fair to say that we have had a love/hate relationship, but let’s not kid ourselves, we cannot break up. There is no-one else out there if I want to post a letter. You have a monopoly. If only you used it with more love and care.
Yours faithfully,
Catherine